I have been struggling with my Alienware laptop for over a year. One repair after another. Service techs to the house. Walking us through dismantle and repair. Shipping it back to Dell. Just arrived again – for the 3rd time – today and it doesn’t work right out of the box. $2800 for a laptop that stops working every few weeks is ridiculous. We purchased premium support which we we’re assured would help, but am getting the run around – big time. When I suggested it was time for a refund, they generously offered to replace it – finally! No thanks you. For what? Another year of stress??